The report SITA highlights the European airlines that have made the greatest progress in baggage management. This improvement is an essential element in guaranteeing a smoother, more satisfying travel experience for passengers.
European airlines' progress in baggage handling
European airlines have considerably improved their management of luggage in recent years, according to the latest SITAa company specializing in information technology for air transport. The report highlights a significant reduction in the rate of mishandled baggage despite an increase in passenger numbers.
Reducing mishandled baggage rates
Since 2007, European airlines have reduced the rate of mishandled baggage from 16.6 per 1,000 checked bags to 10.6 by 2023. However, this rate is still higher than those observed in the USA and the Asia-Pacific region. The measures implemented by European airlines demonstrate their commitment to improving baggage handling efficiency. luggage.
Comparison with other regions
In 2023, U.S. airlines maintained a rate of poor baggage handling of 5.8 per 1,000. The Asia-Pacific region stands out with just 3.04 mishandled bags per 1,000. This trend underlines the need for European airlines to continue refining their methods to achieve more comparable levels.
The role of automated technology
The significant drop in mishandled baggage is largely attributable to the automated technology. Many airlines have introduced features enabling passengers to track their baggage digitally via airline apps. By 2023, 32% of passengers were using their mobile devices to track their luggage.
Persistent challenges
Despite improvements, challenges remain, including transfer errors, faulty loading, and mislabeling. Digitization efforts and the use of state-of-the-artartificial intelligence and computer vision are key to overcoming these obstacles. With only 58% of airlines and 66% of airports sharing baggage data, much remains to be done for optimal management.
Key statistics from the SITA report
| Causes of mishandled luggage | Percentage |
|---|---|
| Poor baggage transfer | 46% |
| Loading fault | 16% |
| Problems with ticketing/luggage exchange/security | 14% |
| Airport/customs/weather/weight/space problems | 8% |
| Loading error | 8% |
| Poor management on arrival | 4% |
| Labeling error | 4% |
When was the last time you had to deal with mishandled baggage? Tell us about your experience in the comments.
On the same theme
The three "Gulf sisters" face off against Europe's air giants
The Conquered Sky of the Gulf Sisters In the vastness of the sky, three airlines shine particularly brightly: Etihad, Qatar Airways and Emirates. Known by the evocative nickname of the "Sisters of the Gulf", these airlines have made their mark...
Indian airlines face a series of false bomb threats in October 2024
In October 2024, several Indian airlines, including Air India, IndiGo and Vistara, suffered a series of major disruptions caused by almost two dozen false bomb threats. For example, Air India flight AI127 from Delhi...
Travel in Europe: 5 budget destinations to enjoy All Saints' Day
To make the most of All Saints' Day without breaking the bank, discover five affordable European destinations. Lisbone offers an ideal climate and great rates on accommodation and food. The beaches of the Costa Brava and the charming alleyways of Prague...
English 
French