Recent IT incidents have caused large-scale disruptions in the airline industry, affecting airports and airlines around the world. These malfunctions have led to flight delays and cancellations, with significant repercussions for passengers, airlines and the airport authorities involved. Some air transport players were particularly hard hit by these incidents, highlighting the vulnerability of IT systems in a context where digital connectivity plays a crucial role in the aviation industry.
My name is Emeline, I'm 44 years old and after a career as a flight attendantI'm in the middle of a career change. Today, I'm tackling a crucial subject marked by worldwide IT disruptions.
Airports most affected
IT disruptions have had a massive impact on airports, paralyzing daily operations and affecting thousands of passengers. Here are some of the most affected airports:
- Los Angeles Airport (LAX) : Major flight delays and long queues.
- Heathrow (LHR) A total chaos with several flights cancelled and baggage systems out of order.
- Changi (SIN) Inability to manage electronic check-ins, resulting in a large backlog of passengers.
Airlines most affected
Airlines were not to be outdone. The main airlines suffered from their aging and unreliable IT infrastructures:
- British Airways : Huge financial losses and a shattered reputation following the cancellation of several flights.
- Delta Airlines : Huge disruption, with hundreds of flights delayed over several days.
- Air France Persistent problems with the reservation system creating frustration among customers.
Actions taken and potential solutions
To mitigate these disruptions, various players in the airport and airline industry have put in place emergency strategies:
- Strengthening cyber security airport systems.
- Investment in backup systems for increased redundancy.
- Training and raising staff awareness of computer threats.
List of most affected airports and airlines
| Airports | Airline companies |
| Los Angeles (LAX) | British Airways |
| Heathrow (LHR) | Delta Airlines |
| Changi (SIN) | Air France |
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