AirHelp is recognized as an expert in air passenger rights, analyzing the ability of airlines to handle claims. Each year, a global ranking assesses the responsiveness of 109 airlines to claims, highlighting the likelihood of obtaining compensation. Qatar Airways is often at the top of this ranking, whileAir France ranked 25th out of 83 companies. AirHelp independently verifies claims, providing an essential benchmark for determining which airlines remain the most reliable for passengers in the event of flight disruption.
In the world of aviation, AirHelp stands out as a leading expert in the defense of passenger rights. Their mission? To help passengers obtain the compensation they deserve in the event of flight delays, cancellations or overbooking. With an annual ranking, they inform travelers about the airlines when it comes to responding to passenger complaints.
Airline rankings according to AirHelp Score 2024
Every year, AirHelp has established a ranking based on the efficiency of 109 of the world's largest airlines. This ranking, known as the AirHelp ScoreAmong other things, it assesses their ability to manage claims. For the year 2024, Qatar Airways once again took first place, a position that underlines their commitment to passenger satisfaction. On the other hand, some airlines are at the bottom of the ranking, marked by a lack of responsiveness.
Reviews and opinions: AirHelp, an exceptional service?
In addition to its ranking, AirHelp is renowned for its advice and services in the field of flight claims. Numerous reviews underline its unrivalled efficiency, positioning it as the number one service for passenger claims management. Despite some criticism, often directed at the airlines themselves, AirHelp remains a key player for those who have lived through the frustrating experience of a disrupted flight.
Their analyses also reveal fascinating information about the abusive practices of certain airlines. For example, Vueling has been condemned for its lack of responsiveness to flight delays and cancellations.
Responding to complaints: a challenge for European airlines
In Europe, the problem of delays in responding to passenger complaints persists. Deficiencies in air traffic control have led to an increase in delays and cancellations, as reported in an in-depth study by A4E. This situation highlights the importance for airlines of improving their customer service and response times to maintain passenger confidence.
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Outlook and future challenges for AirHelp and the airlines
Whereas AirHelp continues to innovate and propose solutions to simplify the compensation process for passengers, airlines face significant challenges. One of these includes managing potential pilot strikes, such as the one rumored at Norwegian Air. To find out more about this upcoming event, visit this article.
Airline ranking by responsiveness to complaints
| Airline Company | Reactivity |
| Qatar Airways | Very high |
| Singapore Airlines | High |
| Emirates | High |
| ANA All Nippon Airways | High |
| Air Canada | High |
| Lufthansa | Average |
| British Airways | Average |
| Air France | Average |
| TAROM | Low |
| Ryanair | Very low |
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